IELTS Writing Correction Service
Writing Samples
Band 5

You have bought an item but when you got it home, you found it had some problems. You returned the item and spoke to the company representative a week ago but the item has still not been repaired/fixed. Write a letter to the company manager. In your letter: Introduce yourself Explain the situation Say what action you would like the company to take.

To the manager, I, Varun Patel, am writing
this
Linking Words
 letter to express
the
Correct pronoun usage
my
show examples
 dissatisfaction with the delay in repair work on my newly bought washing machine.
Few
Correct article usage
A few
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 weeks ago, I bought a
washine maching
Correct your spelling
washing machine
 from your store. As soon as the package was opened by us and plugged
it
Correct pronoun usage
apply
show examples
in, there was no response from the product.
Therefore
Linking Words
, I called the customer service centre and
send
Wrong verb form
sent
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 it back to the shop to fix it. But
,
Punctuation problem
apply
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 I did not receive any update for a week after sending.
Therefore
Linking Words
, I called the consumer representative
last
Linking Words
 week
,
Remove the comma
apply
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 and received nothing but more wait time. The equipment was still not fixed. As
,
Punctuation problem
apply
show examples
 the washing machine is an important part of daily lifestyle, I am expecting it to be back soon.
As a result
Linking Words
, I would like to know the detailed explanation for the delay and how
company
Correct article usage
the company
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 will compensate for the time to file
a
Correct article usage
apply
show examples
multiple complaints. If the machine
is not
Verb problem
cannot
show examples
 possible to be repaired,
then
Linking Words
 I would like
to
Change preposition
apply
show examples
a replacement or a full refund as soon as possible. I hope for a prompt response. Thank you for your time and consideration. Yours sincerely, John.

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task response
Make your goal clear. State what you want in one clear line at the end of the middle part, for example: 'I want a repair, a replacement, or a refund.'
coherence
Put one idea in each paragraph. First you say who you are, next you say what went wrong, last you say what you want. Use short, easy sentences and clear links like 'first', 'then', 'also'.
editing
Fix small errors in spelling and form. Use the same name in the start and end. Check dates and times so the letter is easy to read.
content
The letter shows the issue and the aim to fix it.
style
The tone is polite and formal.
The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

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