You have bought an item but when you got it home, you found it had some problems. You returned the item and spoke to the company representative a week ago but the item has still not been repaired/fixed. Write a letter to the company manager. In your letter: Introduce yourself Explain the situation Say what action you would like the company to take.

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Respected sir, I am
santhoshkumar
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Santhoshkumar
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and I have been purchasing electric goods from your shop for the past 10 years. During these years I did not find any issues with your products or services. But,
last
Linking Words
week I
brought
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bought
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a mobile phone and it had some
problem
Fix the agreement mistake
problems
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in
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with
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touch
Correct article usage
the touch
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screen.
Moreover
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, speakers are not audible with dysfunctions in
proximity
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the proximity
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sensor. Since I thought it was a glitch issue and reinstalled the operating system. But there was no improvement so,
i
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I
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returned the mobile for fixing because I have
warrenty
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warranty
for a year.
Its
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It's
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been more than a week and tried to contact
multiple
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you multiple
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times but there was no proper response. I brought the mobile for some emergency. I kindly request
you
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apply
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that immediate fixing of the mobile is expected. I look forward to your prompt response Yours faithfully, Santhoshkumar

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Task Achievement
Your introduction is clear, but you could add a sentence explaining why you’re writing in the first paragraph.
Coherence and Cohesion
Consider breaking your longer sentences into shorter ones for better clarity.
Coherence and Cohesion
Make sure to proofread your letter to correct minor grammatical errors, such as 'warrenty' which should be 'warranty'.
Task Achievement
You have a polite tone throughout the letter, which is very appropriate for this context.
Task Achievement
You clearly identify your issue with the product, which is essential for the response.
Coherence and Cohesion
The letter has a good structure with an introduction, explanation, and request at the end.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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