Digital Communication Technology, such as emails, instant messaging and social media, has improved communication and connections between people. To what extent do you agree or disagree with this opinion? Give reasons for you answer and include examples.

Communication

has shaped our

world

throughout the history by exchange of thoughts, culture, food and products. And with the advent of digital

communication

through the internet, the process has revolutionized

such

interactions between people through emails, social media and instant messaging. I strongly agree with the statement and in

this

essay I will highlight my opinion with examples.

Firstly

, digital

communication

has helped the

world

come closer. People from any part of the

world

can share their thoughts on social media or emails,

therefore

having an impact on the

way

we think about others.

For example

, the plight of ethnic groups across South Western part of China came to light from a small email from a human rights activist.

Consequently

, the strong view of the country for being the

second

largest economy quickly changed and the atrocities are now being shared and highlighted on all social media forums.

In other words

, people can now discuss and share their thoughts that influence millions through the internet and often leads to mass movements.

Secondly

, it has helped improve businesses across the globe. Emails, Whatsapp and Twitter, nowadays have become official

way

of

communication

for many firms.

For example

, about 30 percent of the customer complaints were swiftly handled by Airtel through their Twitter account, while about 50 percent of complaints were catered through emails.

Such

ways of interactions not only make the customers feel empowered, but

also

help many companies to improve their services.

Consequently

, mass

communication

through various apps and emails has changed the

way

people do business,

thus

making it more transparent. In conclusion, digital communications has positively changed the

way

we feel and think

of

Suggestion

about

the

world

.

In other words

,

communication

has now become a tool that makes people feel stronger and completed.