Digital Communication Technology, such as emails, instant messaging and social media, has improved communication and connections between people. To what extent do you agree or disagree with this opinion? Give reasons for you answer and include examples.

Communication

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has shaped our

world

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throughout the history by exchange of thoughts, culture, food and products. And with the advent of digital

communication

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through the internet, the process has revolutionized

such

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interactions between people through emails, social media and instant messaging. I strongly agree with the statement and in

this

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essay I will highlight my opinion with examples.

Firstly

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, digital

communication

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has helped the

world

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come closer. People from any part of the

world

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can share their thoughts on social media or emails,

therefore

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having an impact on the

way

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we think about others.

For example

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, the plight of ethnic groups across South Western part of China came to light from a small email from a human rights activist.

Consequently

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, the strong view of the country for being the

second

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largest economy quickly changed and the atrocities are now being shared and highlighted on all social media forums.

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, people can now discuss and share their thoughts that influence millions through the internet and often leads to mass movements.

Secondly

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, it has helped improve businesses across the globe. Emails, Whatsapp and Twitter, nowadays have become official

way

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of

communication

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for many firms.

For example

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, about 30 percent of the customer complaints were swiftly handled by Airtel through their Twitter account, while about 50 percent of complaints were catered through emails.

Such

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ways of interactions not only make the customers feel empowered, but

also

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help many companies to improve their services.

Consequently

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, mass

communication

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through various apps and emails has changed the

way

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people do business,

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making it more transparent. In conclusion, digital communications has positively changed the

way

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we feel and think

of

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about

the

world

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.

In other words

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,

communication

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has now become a tool that makes people feel stronger and completed.