You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir, I am writing
this
letter to inform you about a delivery service that I received from your firm recently. Two days before, I purchased an order of Hair Removal cream from your company website.Since I was
premium
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a premium
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member I got delivered the dispatch within two days of my order. Unfortunately, the item I ordered was broken in its case and its flushed the entire carton. I couldn't use the product since it was poorly packed. I got twenty spatulas and one cleaning oil with the package which was
also
spoiled because of the cream that
spilled
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spilt
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on it. I was totally disappointed by seeing that. I cannot believe your company with these many years of reputation is actually not caring about your customer's and their products. Since I cannot use it at any cost I am going to return my product. I am not looking for an exchange in return. All I want is the return of my money into my account at the earliest. I am sorry to say that I totally lost my trust
with
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in
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your agency. I would suggest you
to
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apply
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take
an
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apply
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extra care in your company's packaging section. Because we, the customers are trusting you blindly when we order something from your site. Please don't break that contract. Sincerely, Name Signature

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Topic Vocabulary:
  • order number
  • shipment
  • delivery
  • damaged
  • defective
  • package
  • request
  • replacement
  • refund
  • customer support
  • awaiting your prompt response
  • solution
  • photos attached
  • upon inspection
  • apologies in advance
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