You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter • say what the participants liked about the hotel • explain why they were unhappy about the food • suggest what the manager should do to improve the food in future

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Dear Sir or Madam, I am writing in connection with a meeting which was organised in your
hotel
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on the 1st November for the employees of the 'Avanta' company. According to the feedback given by the
guests
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,guests
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they
thoughroughly
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thoroughly
though roughly
enjoyed
hotel
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facilities, particularly the outstanding design of the building and furnishing, as well as the quality of
reseption
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reception
and transfer provided.
However
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, in spite of the overall contentment with
hotel
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amenities
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,amenities
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the participants of the meeting reported being dissatisfied with the quality of food served for lunch. All
colleaques
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colleagues
agreed on the fact that the food was stale, especially bread and some of the salads, and the meat was tough and undercooked. One of the guests complained about having abdominal discomfort after
the
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apply
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lunch, though not leading to any serious problems. Taking into consideration the abovesaid, we would appreciate it if you establish
a
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apply
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better control over the kitchen and the cooking process. Considering all favourable reports that were heard about the
hotel
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so far we are not going to leave any negative feedback officially. We hope that
this
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was simply a misfortunate accident and the fame of your
hotel
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will not suffer from it. Faithfully yours,
Submitted by m_hawas on

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Topic Vocabulary:
  • Compliments
  • Ambiance
  • Professionalism
  • Hospitality
  • Quality
  • Variety
  • Freshness
  • Catering
  • Menu options
  • Dietary requirements
  • Feedback
  • Survey
  • Collaboration
  • Improvements
  • Rectify
  • Gastronomy
  • Culinary
  • Hospitality industry
  • Client satisfaction
  • Constructive criticism
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