In the past, in
order
to communicate with colleagues, clients and suppliers in
, individuals had only three options for choosing namely, they could meet face-to-face (
ftf
), write a letter or using a telephone (Guirdham, 2014). Nowadays,
however
, the
development
of technologies enables
organizationSuggestion
organizations
an organization
the organization
to communicate over distances by using new
communication
modes like computer-mediated
communication
(cmc).
Hence
, there is a need to
research
how participants organize their activities using available and
interactionalof or relating to or used in instruction
resources and the
affordances
of the computer-mediated
communication
in
order
to understand how the
implementation
of media
communication
changes the
business
communication
culture in the contemporary
workplace
.
Although
VMC
has become more widespread in
workplace
, there are few studies have been conducted on its
implementation
and
use
in contemporary organizations. The major purpose of
this
report is to examine academic literatures relating to
communication
practices in
order
to identify the influence of
video
-mediated
communication
(
VMC
) on the way individuals communicate with their colleagues in the
workplace
in Australia.
Besides
, it
also
recommends some appropriate approaches for using
video
-mediated
communication
effectively in
Australian automotive Suggestion
the Australian automotive industry
industry
.
2. Literature review
Research
on
business
communication
has focused on how
video
-mediated
communication Accept comma addition
communication, implementation
implementation
and
use
contemporary.
In addition
,
review
to identify the factors that have impacted on using
video
conferencing among employees.
Video
-mediated
communication
(
VMC
) means
communication
technology that allows two or more individuals participate in communicating in real
time
via the
use
of
telemediated
and sound (Andreev, Salomon, and Pliskin 2010).
Studies of the
VMC
in organizations have found that the fundamental
use
of
is to simplify the logistics needed, provided a definite cost advantage for organizations when organizing a conference with worldwide participation (Parthasarathi et al, 2017; Maher & Prescott, 2017). Indeed, after conducting a virtual live conference on Surgilink
that is
the webcast portal with the participation of experts in
from 14 countries and 1026 delegates from all over the world, Parthasarathi et al (2017) identified five advantages of web conferencing for staffs in healthcare namely save
time
; save money; comfort and convenience; Environmental benefits and expanded reach (p. 3).
Similarly
, in
order
to answer the
research
question: what ways can
VMC
aid remote teachers overcome the constraints and affordances that they have to encounter in professional
development
? Maher &
Presscota town in central Arizona
(2017) asked twenty mathematics and science teachers from seventeen rural New South Wales (NSW) secondary schools in Australia take part in five
VMC
sessions. Each
VMC
session consisting of six teachers meeting online for 90 minutes to discuss their curriculum programs (p. 7). After
analyzingconsider in detail and subject to an analysis in order to discover essential features or meaning
, Maher &
Presscota town in central Arizona
(2017) found that
VMC
help rural teachers reduce the number of hours and money spent on travelling to professional
development
sessions.
Moreover
, participating in
VMC
dialogue, teachers had more
time
to reflect on their programs and work, leading to encourage them to learn and apply new ideas.
On
, some studies have investigated whether aspects of
VMC
might
also
have a negative influence on virtual team or not.
For instance
, after surveying 96 participants who were graduate
business
students, Hassell & Cotton (2017) found that teams had the members seeing their own
video
feeds while using
VMC
would demonstrate lower performance than the ones did not see their own
video
feeds.
In addition
, when participants saw themselves on the
VMC
they reported lower satisfaction with both the process and with the solution.
Other
research
examined the possible
impact
of attitudes on the
implementation
and
use
of
VMC
in organizations in Australia (Julsrud, Denstadli and Hjorthol 2014; Larsen 2015; Karis, Wildman & Mané 2016).
Julsrud
(2014) examined how
VMC
can be implemented more sustainable practices by organizations and found that there are three attitude component having significant
impact
on the
use
of
.
first
positive component is benefit oriented that are 'Saves
time
, gives a better flow of information, improves contact with collaborators, improves decision-making processes, reduces strain related to travelling, and helps protect the environment'.
Similarly
,
Travel
tiredness is a strong motivation for using
VMC
that can be used to replace
business
travel
in the future.
On the other hand
, Network
development
is the strongest negative
impact
on the
use
of
VMC
that increased the demand for developing new relationships and contacts. Larsen (2015) conducted in-depth interviews with eleven
VMC
users who came from different locations in the
company
in Norway in
order
to investigate which factors have impacted on user's perceptions of
VMC
as a mode of
communication
in
business
meetings. After
analyzingconsider in detail and subject to an analysis in order to discover essential features or meaning
data, Larsen (2015) found that organizations need to improve understanding of the factors affecting user perception of the
affordances
of
VMC
such
as technology, room setup,
, training, competence, relationships, cultural differences, meeting norms, type of meeting and number of locations so as to overcome difficulties with
VMC
implementation
.
, in Karis, Wildman & Mané (2016)
research
, they
analyzedexamined carefully and methodically; broken down for consideration of constituent parts
the
use
of
VMC
in
at
company
by observing 20 meetings which are widely in both size and function in
order
to
how effective are meetings when they involve
video
conferencing between two or more locations and how can Google's meetings can be improved with the technology innovation, physical spaces and
communication
practice.
As a result
, Karis, Wildman & Mané (2016) found that there are a
variety
of issues occurring when Google implemented
VMC
in their meetings
such
as ‘difficulty identifying presenters, speakers, and locations; field of view problems,
VMC
control, meeting run late, Primary Room Dominance, system delays, and turn-taking’ (p. 29).
From
this
body of
research
, it seems clear that the
use
of
VMC
brings several benefits and drawbacks to
communication
with their colleagues.
Besides
, it
also
is necessary for organizations to understand the factors influencing on the implementing of
VMC
in their
communication
workplace
.
In addition
, Hofflander et al., (2015) study suggests that more
research
should be done to examine the
use
of
VMC
in
workplace
on upward
communication
.
3. Recommendations
industry
is one of the big industries in Australia and companies like Toyota, Fold, Holden
etc
a
variety
of factories and offices in different geographical location in Australia.
Hence
, it is necessary for workers in
Australian automotive Suggestion
the Australian automotive industry
industry
to
use
in
order
to enhance the quality of meetings internally and externally in its remote
communication
among employees. In fact, as Parthasarathi et al (2017) found that
VMC
enables meeting participants to see their colleagues body language,
for instance
, the capacity to observe other individual's reactions when a remote meeting participants would like to say something. It
an overview of meeting participants at
variety
location like they can know who was talking and who want to talk in the way
that is
not possible in other mediated
communication
.
As a result
,
VMC
can be used widespread within Australian automotive organizations
such
as project team meeting, management team meeting (Larsen, 2015) in
order
to replace face-to-face and telephone meetings.
Moreover
,
VMC
should be implemented in automotive companies for training remote workers and improving remote collaboration among staff. Indeed,
VMC
distinct advantages for rural employees in reducing the number of hours spent travelling to and from
company
meetings.
Thus
cut costs, making better
use
of the available competences
the
company
and employees could have more
time
to reflect on their work, leading to enhance organizational efficiency (Maher & Presscot
2017).
Besides
, as Julsrud (2014) said that
development
of "
travel
tirenessexhaust or get tired through overuse or great strain or stress
" plays a crucial role in preventing stress and burning-out related to comprehensive travelling, thereby automotive companies should strive to support workers who
travel
frequently by substituting
travel
through the
implementation
of
VMC
.
On the other hand
, in
order
to implement effectively
VMC
in
business
communication
, employees have
factors influencing the
use
of
VMC
as a mode of
communication
. Ease of
use
and ubiquity are the two major factors for
Australian automotive Suggestion
the Australian automotive industry
industry
should
use
it more widespread. In fact, establishing a
VMC
meeting in advance is very easy and could be done through an internal version of companies in less than 2 minutes. Because
VMC
is available via internet, employee can
use
it at anywhere and at any
time
by their mobile phones and laptops (Karis et al. 2016).
However
, there are
variety
issues happening when organizations implemented
VMC
in their meetings
such
as 'difficulty identifying presenters, speakers, and locations, system delays' (Karis et al. 2016), 'noise insulation, cultural differences and lack of competence in the
use
of VC equipment' (Larsen 2015).
Consequently
, automotive companies should address these challenges by establishing discipline and meeting rules to participants comply with these. It is necessary to take 10 minutes to guide people in adjusting their equipment before the meeting could start so as to avoid
(Larsen 2015).
4. Conclusion
In conclusion,
this
report found that the appearance of
VMC
brings
variety
advantages as well as disadvantages to
business
communication
in
modern Suggestion
the modern workplace
modern workplaces
a modern workplace
workplace
.
Moreover
, improved understanding of the factors that have significant
impact
on user perceptions of
VMC
could support organizations in
Australian automotive Suggestion
the Australian automotive industry
industry
in overcoming difficulties with the
implementation
of
VMC
and using it more effectively.
Additionally
,
this
report
also
gives recommendations for using
VMC
as the most appropriate
communication
mode in Australian automotive
such
as enhancing the quality of meetings internally and externally in its remote
communication
among employees, implementing for training remote workers and improving remote collaboration among staff, the solutions to overcome the issues occurring when automotive companies implemented
VMC
in their meetings.
Therefore
, the
implementation
of
VMC
in modern
workplace
has become more widespread and can replace face-to-face and other technologies like telephone meetings in the future.