You have a received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing, express concern about the missing card, ask them what they intend to do

Dear Sir/Madam, I am writing
this
letter to express my concern about the missing credit
card
in the envelope that I received. I am Vijaya, who have a business account in your bank with the account number
of
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567812. I applied for a new credit
card
about two weeks ago. The courier was delivered today, but there was no
card
in it. The package was not in a good condition and was torn at a corner, which might have been the reason for the misplacement. Because it is a credit
card
, I am worried that it can be accessed by anyone effortlessly.
Also
, since
this
card
has an unlimited amount, it worries me that it could be utilized by the person who finds it. I would like to request you to block the
card
immediately and enquire about why the envelope was in
such
a poor state. I will raise a request for a new one, kindly approve and
instead
of mailing the new
card
to my address, please send it to the nearest branch so that I could collect it from there. I hope you consider my complaint and take
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an
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any
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appropriate action. Yours sincerely, Vijaya

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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