You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter ● describe the problem with the equipment ● explain how this problem is affecting your work ● say what you want the shop or company to do

Dear Sir / Madam, I am using CISCO company WiFi (Product Model No: ATYPK3128Q & Bill No: 148970) device for using the internet connectivity for my workstation at home. Suddenly, Internet connectivity was stopped working on my workstation. I tried to restart my workstation and WiFi device to fix the problems, but it won't work for me. Afterwards, I directly connected the cable to my laptop and was working perfectly without any issues. On top of the investigation, I have found that the Wifi router is not switching ON and was purchased couple of weeks back which should be in under warranty. It is a result of unable to do my office work at home and its affected my preparation of sales reports for upcoming week meetings with Business stakeholders. I would be grateful if you could come and check the equipment at my home to fix it else I am hoping you will replace it with the new equipment based on warranty terms and conditions. I look forward to hearing back from you immediately. yours failthfully, Karthik Kumar T
Submitted by karthik.thangapandian on

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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