Many people say that companies should give importance to their employees, whereas others say that they should give importance to customers. Discuss both and opine.

People

, either in

form

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the form

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of

employees

or

customers

, form the essence of each and every

company

that exists in the world today. We

also

know that

companies

are built by the

people

and for the

people

, and they cannot survive without either of the two groups. In

this

essay, I will discuss whether the

companies

should prioritize

employees

over

customers

, or whether they should put

customers

first

. Those in favour of putting

employees

first

, say that happy

employees

can lead to happy

customers

. Conventionally,

customer

satisfaction has been the foremost goal of

companies

, but of late they have begun to understand that it is impossible to achieve

customer

gratification without the help of their

employees

. Because of

this

, they have started focusing their attention towards the benefit of their workforce.

For example

, nowadays a lot of

companies

are providing facilities

such

as daycare centres, gymnasiums and Sports Centers within their office premises. Some organisations have

also

started hosting lots of

event

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events

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for the

employees

such

as award functions,

and

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health checkups

etcetera

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etc.

, so that the

employees

feel valued in the organisation.

On the other hand

, the main reason given by those in favour of putting

customers

first

is that

customers

are the livelihood of the business. The relationship between an organisation and a

customer

is an important one. To what extent

customers

are willing to spend depends upon how well they are treated.

That is

why, organisations today are taking great pains to achieve

customer

satisfaction. They are spending a lot of energy and time on finding out what is important to the

customers

. We can say that the

customers

will always remain important in a

company

,

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because without happy

customers

, any

company

can see its doom. I believe that the happiness of both –

employees

and

customers

has to be in balance. Both need to be heard and respected to make it a win-win situation.

This

question is like asking ‘

heart

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Heart

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first

or lungs

first

?’ You cannot live if any of these, stop working. Organizations have to realize that their

customers

will only be happy if the

people

servicing their

customers

are happy.

Employees

are the key touchpoints to know the

customer

better, so an organization can develop and deliver products and services that are relevant to

customers

’ needs and expectations.

To conclude

, I would like to mention that

although

the

customer

has always been the king

in

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of

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a

company

,

but

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in today’s competitive market

the

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apply

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organisations have to look into their

employees

’ happiness simultaneously. If approached as mutually exclusive efforts, they are doomed to lose both.