You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like to company to take.

Dear Sir/Madam, My name is Chris Browne and I am writing

you

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to you

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to express my dissatisfaction with a

laptop

computer I bought in your

store

four days ago. As soon as I turned on the computer, I realized that Windows operating system was not installed in it,

although

the offer said it was included.

In addition

, I chose a

gray

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grey

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laptop

and the one I received is black.

Moreover

, the default language of the

laptop

is

Japanesse

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Japanese

and I haven’t been able to change it to my native language, which is English. To make matters worse, the memory specifications of

this

laptop

are not the same as the ones that I read in your

catalog

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catalogue

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. I definitely need

this

situation to be solved as soon as possible. I made the decision to buy the

laptop

at your

store

, because of previous good recommendations some friends of mine gave me about your

store

.

However

, after

this

experience, I feel deceived. I would like you can send me the

laptop

I

first

chose at your

store

, including all the specifications were shown in the offer. If I don’t get a quick response to my request, I hope

a

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for a

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full refund of the payment I already made. Thanks in advance for your response. Yours faithfully, Chris Browne