You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter • describe the problem with the equipment • explain how this problem is affecting your work • say what you want the shop or company to do

Dear Sir or Madam, I am writing with regard to the malfunctioning modem that I purchased from your shop on

last

week. The modem performance was good in the

first

2 days after installing but from the 3rd day, I feel a signalling problem. When I was

in

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on

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a video call that I need to do frequently while working from home, I found

sudden

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a sudden

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disconnection from the internet.

Firstly

, I called my internet service provider to check their line, but after the checks, they confirmed it is for modem signal fluctuation. As I am engaged with different projects all around the world, it is mandatory for me to be online most of the time and respond to different technical queries promptly.

This

sort of problem, not only wasting efficiency, but

also

harming with a financial loss, and which is sorely disappointed.

This

product has 6 months replacement warranty period, so I want to replace it immediately. What you need to do to send the new product without any delays. I trust you will act quickly as so as you received the letter. Yours faithfully, Mazhar