There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter •    describe what the problems are •    explain how these problems are affecting you •    suggest what you would like the company to do

I am writing

this

email regarding some issues that I experienced with your

bus

services in the

last

couple

weeks

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of weeks

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. The problems are reliability and cleanliness.

First

, I would like to report the dependability of your services, especially punctuality. Your buses do not reliably arrive on time causing me to be late for work

last

Friday.

Although

I had waited there for almost 15 minutes, the

bus

did not come.

This

inconvenience brings about enormous confusion as I hardly know when I need to be ready for the

bus

.

Second

, the

bus

floor is so dirty. Coffee cups and napkins are all over the place, particularly I saw them on the

bus

seats.

This

results in me in

difficulty

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the difficulty

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of

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apply

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looking for a seat, so I had to stand through the way home. I do hope that all the problems mentioned above could bring your attention in terms of making some improvements as these are not tricky to handle. There are some suggestions for these issues. Speaking of the unreliable

schedule

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scheduled

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bus

service, you should apply technology for your services. By showing the

bus

location on tablet or phone devices, customers like me can estimate the time it will arrive at. For the dirty floor, I think you should have more regular cleaning. Staff,

for example

, will clean the

bus

everyday

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every day

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.

Besides

that, you can impose fines for someone who violates the rules on the

bus

. Please feel free to contact me if you need any

further

clarification. Best regards, Quang