You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company that which supplied the equipment. In your letter: describe the problem with the equipment explain how this problem is affecting your work say what you want the shop to do

Dear Sir or Madam I am writing

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letter to express my dissatisfaction with a

laptop

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that I bought recently at your

store

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, in the Mall of Toronto. I have been a regular customer for almost 10 years and I never had problems with any item from your company, except for

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one. I was financially and professionally damaged since the

laptop

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was bought

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for

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a work purpose and I have not been able to accomplish my tasks due to

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situation. The equipment acquired was a Samsung LT-004 black

laptop

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. Once I got home, I immediately tested all the functions of the

laptop

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to check if everything was working properly. The camera and microphone were not working, and every time I try to turn on the camera the screen goes black. Thereby, I missed all of my appointments and for that reason, I did not receive my weekly payment. After I saw those problems with my new gadget, I promptly called the

store

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and the manager told me that I should return to the

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to make a change.

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, the

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is far from my home and that day, the snow was heavy and I was not able to get there.

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, I am writing

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letter to propose an amicable way out of

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situation. I am willing to go to the mail and send the

laptop

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back to the

store

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or any other address

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recommended.

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, I wish to have a coupon or a cashback to buy a new one in a maximum of 3 days. If

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is a good deal for the company, I would like to receive the address in my e-mail [email protected] or in my number (+55)21965734007 by message. I hope we can solve

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situation amicably. I am looking forward to your answer. Yours, faithfully Beatriz Inacio