You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company that which supplied the equipment. In your letter: describe the problem with the equipment explain how this problem is affecting your work say what you want the shop to do

Dear Sir or Madam I am writing

this

letter to express my dissatisfaction with a

laptop

that I bought recently at your

store

, in the Mall of Toronto. I have been a regular customer for almost 10 years and I never had problems with any item from your company, except for

this

one. I was financially and professionally damaged since the

laptop

was bought

with

Change preposition

for

show examples

a work purpose and I have not been able to accomplish my tasks due to

this

situation. The equipment acquired was a Samsung LT-004 black

laptop

. Once I got home, I immediately tested all the functions of the

laptop

to check if everything was working properly. The camera and microphone were not working, and every time I try to turn on the camera the screen goes black. Thereby, I missed all of my appointments and for that reason, I did not receive my weekly payment. After I saw those problems with my new gadget, I promptly called the

store

and the manager told me that I should return to the

store

to make a change.

However

, the

store

is far from my home and that day, the snow was heavy and I was not able to get there.

Therefore

, I am writing

this

letter to propose an amicable way out of

this

situation. I am willing to go to the mail and send the

laptop

back to the

store

or any other address

that is

recommended.

Then

, I wish to have a coupon or a cashback to buy a new one in a maximum of 3 days. If

this

is a good deal for the company, I would like to receive the address in my e-mail [email protected] or in my number (+55)21965734007 by message. I hope we can solve

this

situation amicably. I am looking forward to your answer. Yours, faithfully Beatriz Inacio