You work at home and have a problem with a piece of equipment that you for your job. Write a letter to the shop or company to witch supplied the equipment. In your letter -describe the problem with the equipment -explain how this problem is affecting your work -say what to want the shop or the company to do

Dear Mr Petropoulos, How are you? I hope that
this
e-mail finds you well. The purpose of
this
report is to inform you about the problem with the printer machine. The matter with
this
equipment is that all printings are being printed with bed quality. It is difficult to see the information written in the document because are erased.
Also
, the colours are changed,
for example
, the red colour is looking
rose
Correct article usage
a rose
show examples
. Please, find attached some documents with the issue that I cited. In reason of
this
complication, I have had a lot of problems with the clients. To exemplify, they can not see clearly the contents in the graphs because of the damage in the colours.
Additionally
, they do not understand the conclusions of the reports in reason of the absence of some letters.
As a result
, I have received several
complains
Replace the word
complaints
show examples
of
Change preposition
about
show examples
them and, in some
case
Fix the agreement mistake
cases
show examples
,
cancellation
Correct article usage
the cancellation
show examples
of contracts. To avoid future damages, I would be grateful if you buy a new printer or, depending on the company's budget, send a technician to solve the problem. Please feel free to contact me if you would like any
further
information. All the best, Alessandra Campos
Submitted by alessandra60 on

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Topic Vocabulary:
  • malfunction
  • warranty
  • technical support
  • disruption
  • productivity
  • defective
  • turnaround time
  • customer satisfaction
  • troubleshooting
  • inconvenience
  • repair service
  • replacement unit
  • defect
  • urgency
  • compensation
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