You recently bought a toy from a company online. When the toy was delivered, you found some problems with it. Write a letter to the company manager. In your letter: - Describe the toy - Explain the problems with it - Tell the manager what you would like her/him to do

Dear Sir or Madam, I am writing with regard to the model helicopter that I recently purchased on your website. It was supposed to be a birthday gift for my young sister.

Although

the toy has been described as safe and suitable for any age between six to ten, I was genuinely shocked to open the package and find the machine had extremely sharp edges on which a child could easily cut herself.

In addition

, when we attempted to fly it, it proved almost impossible to control and crashed into our neighbour's greenhouse. Obviously, it would have been utterly inappropriate to give

this

toy to a youngster as we had planned. The product you sent us bears no resemblance to the one advertised, and we would expect to receive a full refund;

therefore

, we look forward to hearing from you at the earliest possible opportunity and to the swift and satisfactory resolution of

this

matter. Kind Regards, Tatyana Bekker