You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing express concern about the missing card ask them what they intend to do

Dear Sir / Madam, I am writing in relation to your letter about my credit

card

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acknowledgement. Please note, when I had received the envelope yesterday, it was missing and I was about to report the same. I thought it would be helpful to inform you at the earliest stage to avoid any misuse of the credit. The envelope from the bank was in my letterbox, it was not handed over to me directly by the courier company. It was clearly stated in your email, that it should be only handed over when a valid ID is shown. But unfortunately, it could not happen. I am worried that the stolen

card

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might get misused by the person, who has stolen it before any action is taken by the bank. I request you to immediately block

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card

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and investigate, how the courier company could be so careless to leave confidential documents in letterboxes, even when it is instructed to hand them over to the recipient.

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, send me a new

card

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and please make sure

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time it is handed over to me directly. Looking forward to hearing from you at earliest. Yours faithfully, Mark Henry