You travelled abroad and faced problems at airport. Write an letter to the airport manager and provide -your flight details -what is problem -suggest some improvements you want to see .

Dear sir, I hope you are doing well. I am writing
this
letter to show my dissatisfaction regarding the services at the
airport
. I travelled from Indra Gandhi
airport
India
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to India
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Pearson
airport
, Canada on September 12th, 2021. My flight number was C34K372. The departure was at 9.30am according to India's time and the flight landed around 6pm. I faced several problems at the
airport
, but I want to mention two of them.
Firstly
, when I was waiting for my study permit in the
imigration
Correct your spelling
immigration
emigration
department, they missed my name due to high pressure caused by staff shortage. I had to wait for around 3 hours in the
imigration
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immigration
emigration
centre, and
then
I went to the main office, they apologize and handed me a study permit.
Secondly
, I had three suitcases with me and the tyres and handrails of the two suitcases were broken and I was not able to move them. Even though
,
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apply
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your staff apologize for everything, I want to suggest some improvements. I am requesting that you always should schedule enough start. So, they can serve people properly and they should be properly trained as missing one name can create a lot of problems for someone.
Moreover
, luggage should be smoothly delivered. Staff should be properly trained. Looking forward
for
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to
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your positive response. Yours faithfully, Navneet
Submitted by gwarring1997 on

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Topic Vocabulary:
  • flight details
  • flight number
  • arrival time
  • departure time
  • baggage claim
  • customer service
  • long queues
  • staff attitude
  • improvement suggestions
  • enhanced training
  • clear signage
  • lost luggage
  • travel experience
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