You ordered a book online for exam preparation. It has been some time since you purchased it and you still have not received your book. Write a letter to the e-commerce company about that. 1. Describe your order 2. Explain the importance 3. Say what you want the company to do for you

Dear Sir or Madam, I am writing

this

letter to express my deep dissatisfaction with my order of a book from your company on September 1st which has not arrived yet. My order number is A2345BR, and it was for a book entitled “General Studies Manual” by Mohamed Azar. It was the one which came with a CD and was priced at $15.90. The delivery was guaranteed to be only two days,

nevertheless

, I have been waiting for two weeks unsuccessfully.

This

book is essential to my preparation for my IELTS exam, which will be three weeks away.

This

exclusive material explains the key points of the test, and

this

knowledge is indispensable to obtain all grades I need to apply to Toronto University. If your company is unable to deliver my order within the

next

two days, I would like a full refund including the delivery costs. I hope to hear from you on the receipt of

this

letter as the situation must be urgently resolved. Yours faithfully, Sam Smith.