You ordered equipment online. However, when you received, it was damaged. Send a letter to the manager of the company. In your letter, you should tell: giving the details about the equipment explain the damage suggest what you want the manager to do

Hi Rahul, I’m Raja from Vizag city, Andhra Pradesh. I am writing
this
to express my dissatisfaction with equipment that I have purchased from your website
that is
www.ergonomicchairsview.com recently which is an ergonomic chair, order # ESPE1009. I would like to advise you that,
this
chair was damaged when I received it. The legs were broken and the hand adjustments are not working.
Besides
, I do get some quirky noise and it is making me uncomfortable. I am not sure exactly but I guess the product got damaged in the delivery process.
In addition
to
this
, there are no instructions on how to assemble the parts. I would appreciate it if you can replace
this
product or can refund the amount as per the policy attached to
this
product.
This
ergonomic chair is very important for me as I am working from home and I am looking forward to a quick resolution. Thank you, Raja
Submitted by umaraja91 on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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