You ordered equipment online. However, when you received, it was damaged. Send a letter to the manager of the company. In your letter, you should tell: giving the details about the equipment explain the damage suggest what you want the manager to do

Hi Rahul, I’m Raja from Vizag city, Andhra Pradesh. I am writing
to express my dissatisfaction with equipment that I have purchased from your website
that is recently which is an ergonomic chair, order # ESPE1009. I would like to advise you that,
chair was damaged when I received it. The legs were broken and the hand adjustments are not working.
, I do get some quirky noise and it is making me uncomfortable. I am not sure exactly but I guess the product got damaged in the delivery process.
In addition
, there are no instructions on how to assemble the parts. I would appreciate it if you can replace
product or can refund the amount as per the policy attached to
ergonomic chair is very important for me as I am working from home and I am looking forward to a quick resolution. Thank you, Raja
Submitted by umaraja91 on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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