You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport. Write a letter to the airport manager and say – Give your flight details. – Why were you disappointed? – Suggest some improvements to the airport services.

Dear Sir or Madam, I am writing to let you know that I had to face some difficulties at the airport during my

last

business trip to Australia. I took the Sri Lankan airline

flight

from Colombo to Australia on 02 January 2021, and the

flight

number is UL201. Even though the

flight

journey was satisfactory, the services at the airport were disappointing. Let me give you some more details.

To begin

with, the staff at the help desk was unwelcoming and reluctant to give information. Whereas I made an inquiry about baggage weight allowed on the

flight

, unfortunately, I was not given the accurate details.

Further

, the seating arrangement at the boarding area was

also

unsatisfactory. In fact, I had to stand for more than an hour without a chair to sit. I would like to request you to provide adequate training to the staff to be more polite so that passengers will be more comfortable.

Also

, take measures to improve the seating facilities at the boarding area. Thank you for your consideration. Yours faithfully, Jane Simon