You have bought a new laptop computer and in a few days of purchase discovered amajor flaw, write a letter to the Company In your letter - Intoduce yourself - explain the situation - say what action you would like to company to take.

Dear Manager Writing
this
epistle to report faulty
laptop
computer that I purchased from your company
last
week . My name is Johna frequent customer of yours. From
last
ten years availing your services.
Last
Monday, on 12th September, I visited your store to buy a
laptop
, I bought the latest model of Lenovo
laptop
. I had been using it for my office work. Its battery life is too short ,
Despite
Correct your spelling
despite
show examples
the fact of being new one battery power is getting drained in 30 to 40 minutes which should retain long-lasting at least 2 hours,
In addition
to
this
, the touchpad is
also
not appropriately working which irritates me as I am not able to perform well in my job. Even, I called your customer service department to appraise the issue and they assured me to repair my equipment or to replace it within 2 days ,
however
, the issue is still not getting resolved so I am disappointed with your services . Hoping
this
problem will be resolved quickly . I expect to receive a replacement or getting my current
Laptop
repaired within 1 day . Hope you will take quick and prompt action and will fix
this
problem immediately. Yours sincerely 21st September , 21 John Smith
Submitted by ritu1508.dcsa on

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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Topic Vocabulary:
  • flaw
  • introduce
  • verification
  • major
  • describe
  • malfunction
  • hardware
  • software
  • performance
  • replacement
  • refund
  • urgency
  • resolve
  • purchase
  • attention
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