You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter say why you are writing and how you feel explain what happened tell them what you would like them to do.

Dear Uber, I am writing to raise a concern with one of the recent trips I booked with your company. I have been a regular and loyal customer of Uber for more than 3 years now and I highly rely on Uber service for all my intra-city travels.

However

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, in

past

Correct article usage

the past

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few

months

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,months

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I have felt that

drivers

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have become reluctant to accept trips for which the

payment

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mode

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has been selected as online.

Drivers

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have started to choose cash as a

mode

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of

payment

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to online payments possibly due to the infrequent payouts that they receive from the company as I have gathered from random conversations with your partner

drivers

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. I had an extremely awful experience with one of the bookings because of the mentioned reason. I booked an early morning cab ride to the airport as I had a flight to catch. I was travelling for a

buisness

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business

meeting which was really important. The cab driver accepted my booking but he did not move from his location for approximately 30 minutes. I kept on calling him persistently and all he said was that he will be arriving shortly. After a long and anxious wait, the driver called back to enquire about the

mode

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of

payment

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that I had selected. As he got to know the

payment

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mode

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has been selected as online, he asked me to cancel the trip.

Although

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,

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apply

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it was completely unethical on the driver's part, I had to make a call to cancel the trip myself and bear the cancellation charges since I found myself in a vulnerable position. I am a highly organised person and do not enjoy rushing for places or meetings. That day I had to do book another cab in a hurry and rush through all the airport formalities to just meet the boarding call in time. As a customer, I do not appreciate the unprofessional behaviour that one of your partners displayed and would like you to take strict action on

such

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incidents and focus on your frequent payouts to the

drivers

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so that

online

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the online

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mode

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of

payment

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does not pose

as

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apply

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an issue for them.

Additionally

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, I would request you to refund my cancellation charges. Yours faithfully, Charul