You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do.

Dear Sir or Madam, I am writing

this

letter to complain about the after-sale services in the company, after purchasing a microwave yesterday night. Let me introduce myself, my name is Zein Al Chami, and I am a frequent customer at the branch. As a matter of fact,

last

night I shopped for a few small items for my house, including the defective microwave.

Although

I searched for the best brand in its category which is Sharp, as described by the salesman, it did not work at all. I contacted

the

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customer service in order to report the malfunction, yet to change it to a new one. Unfortunately, the team refused to displace the non-working item with another one, even if there is a year warranty. I am asking politely to provide an alternative brand new working microwave or to pay the money back,

therefore

, I can get a novel micro-oven from

this

shop. Whereas, it would be better if the delivery service takes the bought one from my home. Your prompt action will be highly appreciated, Faithfully yours, Zein Al Chami