You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do.

Dear Sir or Madam, I am writing

this

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letter to complain about the after-sale services in the company, after purchasing a microwave yesterday night. Let me introduce myself, my name is Zein Al Chami, and I am a frequent customer at the branch. As a matter of fact,

last

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night I shopped for a few small items for my house, including the defective microwave.

Although

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I searched for the best brand in its category which is Sharp, as described by the salesman, it did not work at all. I contacted

the

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apply

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customer service in order to report the malfunction, yet to change it to a new one. Unfortunately, the team refused to displace the non-working item with another one, even if there is a year warranty. I am asking politely to provide an alternative brand new working microwave or to pay the money back,

therefore

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, I can get a novel micro-oven from

this

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shop. Whereas, it would be better if the delivery service takes the bought one from my home. Your prompt action will be highly appreciated, Faithfully yours, Zein Al Chami