You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do.

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Dear Sir or Madam, I am writing
this
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letter to complain about the after-sale services in the company, after purchasing a microwave yesterday night. Let me introduce myself, my name is Zein Al Chami, and I am a frequent customer at the branch. As a matter of fact,
last
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night I shopped for a few small items for my house, including the defective microwave.
Although
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I searched for the best brand in its category which is Sharp, as described by the salesman, it did not work at all. I contacted
the
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apply
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customer service in order to report the malfunction, yet to change it to a new one. Unfortunately, the team refused to displace the non-working item with another one, even if there is a year warranty. I am asking politely to provide an alternative brand new working microwave or to pay the money back,
therefore
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, I can get a novel micro-oven from
this
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shop. Whereas, it would be better if the delivery service takes the bought one from my home. Your prompt action will be highly appreciated, Faithfully yours, Zein Al Chami
Submitted by zein.chami on

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Topic Vocabulary:
  • equipment malfunction
  • customer service
  • warranty claim
  • attempted resolution
  • unsatisfactory response
  • replacement request
  • repair services
  • refund procedure
  • swift resolution
  • consumer rights
  • loyalty to the shop
  • managerial intervention
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