Write a letter to a transport office about a problem with the transportation system in your area. • Describe the situation you are facing • Why do you consider it a problem • What change you would like to recommend.

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Dear Sir/Madam, I would be very grateful if you could help solve the issue of the slow usage of the Bus on the go app. For the past few ,days it has been very stressful and worrying to purchase tickets online as it was earlier.I made an extra effort to report to your customer care department of your company and
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was told is it technical problem with your internet connectivity.Which will be resolved as soon as possible. Due to
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situation majority of my colleagues now go to work by train which is very stressful since they have to wake up very early to purchase tickets at the train station before they can board the train. I will recommend moving empty buses to various communities to sell tickets to people directly until the app issue is solved. I hope the above recommendation will be useful. Best regards, Bibo Lee.
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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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