You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter • say why you are writing and how you feel • explain what happened • tell them what you would like them to do.

Dear Sir, I am writing to lodge a complaint about your driver for his misbehaviour with my family on 08th Sep 2021 when we were travelling from Airport to Casa cabana. I felt very unsafe and anguished by his behaviour To embark upon, we hired a taxi from your application and after going through the ratings published by customers. And, I was in a mind-frame that it will be a memorable trip to London. When, we barded the cab from Airport at 9 a.m on 08th

,

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and enquired about his identification and he assured us that he will produce it during the journey. Later, he refused to lend help with loading our luggage in the back seat which

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my 6 year old managed later. When we started, he started using foul language and misbehaved with my daughter. He robbed us and threatened us not to go to the police and file a complaint against him. I insist you take immediate disciplinary action against him as per your company's policy as it is diminishing your reputation in the market.

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, I urge you to enquire about my stolen items as they contained all my cash and jewellery. Looking forward to a prompt response from you and quick strict action at the earliest. Yours faithfully,

Ms.

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Neha Jaiswal