You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter describe the problem with the equipment explain how this problem is affecting your work say what you want the shop or company to do

Dear Sir or Madam, I am writing with regards to a technical problem I am having when using a printer recently purchased from your store. Let me start by pointing out the matter which is the inability to scan any document.

Although

I have been printing documents without any problem, it seems that there is some issue with the scan function, since I could not scan any material using it. The impact of

this

matter on my job is that I have not been able to send important documents which require my signature, as well as keep an online copy of any handwritten document, as they cannot be scanned using the printer. With regards to remedial steps to overcome

this

issue, I would like to immediately receive another piece of equipment, which has at least the same functions as the one I bought.

In addition

, any

further

monetary compensation due to the inconvenience would be well-seen. I am looking forward to your response. Yours faithfully, Christina Smith