You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter • describe the problem. • explain what happened when you asked the hotel staff for help. • say what you would like the manager to do.

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Dear Sir or Madam, I am one of your recent customers and I stayed in room number 15 on 23rd July. I am writing

this

Linking Words

letter to draw your attention to the issue that I faced during my stay. Unfortunately, on that date, the central heating system of the hotel was not working properly and my room was extremely cold the whole night. When I called to receptionist to inform him about the situation, he said

this

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problem would be solved in an hour.

However

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, nothing changed till the morning.

In addition

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, a few hours later, I called again to ask for extra blankets but no one answered the phone. I am really disappointed with the service that I received in exchange for

Correct article usage

the

show examples

great amount of money that I paid;

therefore

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, I request you to refund a portion of the money or provide me with a discounted voucher for future use.

Moreover

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, I recommend you recruit more responsible and professional staff who can contribute your guests to have a comfortable experience in your hotel. I look forward to hearing from you soon. Yours faithfully Danny Johnson

tabans1992Sat Feb 15 2025

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task achievement

Ensure that the problem is described in a bit more detail, such as the temperature in the room or how it affected your comfort during the night. This would strengthen your task response.

coherence and cohesion

Consider using more varied transition phrases to connect your ideas smoothly. This could enhance the flow of your letter.

tone

Your letter has a friendly but professional tone, which is appropriate for this context.

task achievement

You clearly specified the problem and your expectations from the manager, which shows clarity in your request.

5
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

187 words

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Topic Vocabulary:

malfunctioning
inconvenience
rectify
compensate
dismissive
unresponsive
escalate
assure
inadequate
suffered
resolve
address the issue
accommodation
gestures of goodwill

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