You recently bought a children’s toy online but when it arrived it was damaged. Write a letter to the manager of the toy shop. In your letter: • describe what the problem with the toy is • suggest how the damage may have happened • say what you would like the manager to do
Dear Sir,
I am writing
this
letter to complain about the faulty delivery of my product.
Last
Sunday, I purchased a beautiful wooden house from your online store. When I received the package, my excitement turned into discontentment as the entire was scattered. Moreover
, the roof sticks of this
toy were totally crushed, and the lighting system was also
not working properly.
As far as,
I can imagine, one reason behind Remove the comma
apply
this
is poor packaging. All of the parts were packed usually in a plastic wrapper, without any sturdy covering them. Thus
, the scattering would have happened during delivery. To prove my points, I am attaching the photographs of the courier I received.
I would like to replace this
wooden house with a new one. If it is not possible, following that I would like to request a full refund.
I look forward to your quick action.
Yours faithfully,
Rupinder KaurSubmitted by rupinderkaurrattu988 on
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task achievement
Ensure the description of the problem is clear and includes specific details about the damage. For example, mentioning that the 'roof sticks were broken' and 'lighting system was malfunctioning' adds clarity.
coherence cohesion
Although the letter has a logical structure, make sure each paragraph contains only one main idea. For the paragraph suggesting the cause of damage, it may help to briefly mention the importance of proper packaging.
coherence cohesion
The greeting and closing are properly formatted and appropriate for a formal letter.
task achievement
The writing tone is polite and formal, which is suitable for this type of letter.
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