You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter • say why you are writing and how you feel • explain what happened • tell them what you would like them to do.

Dear Sir, I am writing

this

letter to express my displeasure with the services rendered to me by your taxi company on the 15th of January 2021. I boarded your car from the John Kennedy International airport to my home address which should take about fifteen minutes at the maximum.

This

trip took longer even without traffic and it

last

for 40 minutes because the driver wanted to surcharge me by getting more money. He

also

drove very recklessly, spoke loud on the phone all through the journey and was rude. Following

this

, I called your customer care line and lodged my complaints and I was told a representative will get back to me in 3 working days. It has been 2 weeks now and I am yet to hear from anyone.

Hence

, I am asking for a refund for the inconvenience

this

has caused me. I hope to hear from you soon regarding

this

matter. Yours faithfully, Kate Stone.