There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter, • describe the complaints that have been made • say why the reception area is important • suggest how the reception area could be improved

Dear Mr Oliveira, I am writing
this
letter in response to your request about the design of our
reception
. Even though
reception
is the most important room in a
company
since is the
first
place that the potential customers usually see. Since I started working here the most common complaint I have been hearing, is that it does not follow the
company
's standards anymore. The office had been renovated and the
reception
is the only place using the oldest design of chairs and counter, even the
company
logo is out of date since the values of the
company
now include the rainbow colours in honour of the LGBT community. I believe that the enhancement of the
reception
area can be simple and costless. There are some chairs and a sofa in meeting room number 5 that we could use.
Also
, I can renovate the counter on my own since I already have experience in
this
matter. The new logo is the only object we will need to order but I think that the graphic can deliver to us in five days or less.
Also
, I would like to include some flowers to make the place more beautiful. I really appreciate your kind consideration of
this
matter and let me know if you need some help. It would be a pleasure to help you. Best Regards, Raquel Prudente.
Submitted by raquel.santosprudente on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
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