You recently bought a camera while travelling overseas. When you got to your destination you discovered that some important items were missing from the box. Write a letter to the local representative of the company. In your letter: Give details of the camera and where you bought it. Explain what has happened . Say what you want him/her to do about it

Dear Sir or Madam, I am writing you to inform you that the black Fujifilm XT-3 camera I bought at the B&H store located on Collins St on the 7th of November, while I was on vacation in Melbourne, does not come with the items that Tom Morris, the local seller informed me of. The camera sold should have been accompanied by three batteries and a 128 Gb SD card, as described in the receipt.

Nevertheless

, when I opened up the box, two batteries were missing, which made me feel disgusted.

Additionally

, the 128 SD card, which Tom told me the store would give me in case I bought more than $800 is missing. Prior to buying

this

awesome camera, Tom Morris gave me his email address, so I could be in touch with him if anything out of the ordinary happens. I have emailed him a few times, but I haven't had any replies. I hope

this

sale was not a scam and would appreciate knowing how the company is going to handle

this

uncomfortable situation.

Therefore

, I would like to know how both of us can proceed with

this

happening. As I am in Singapore, coming back to the store is not a viable option for me.

Hence

, I might consider a refund on the missing items to straighten up

this

situation, but still open to other possibilities. I am looking forward to hearing from you any time soon. Sincerely, Nicolas Gonzalez