You recently organised an all day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter say what the participants liked about the hotel explain why they were unhappy about the food suggest what the manager should do to improve the food in future

Dear Sir / Madam, My name is May, and who is the account manager of ABC company. Our company booked your conference room to have a full day training on 05 December 2011. ABC company is a loyal customer of your hotel for over a decade. We would like to say thanks to your staff, who provide an excellent service to us on 05 May 2011, especially your account Manager May, who have arranged an IT team, who had stood by for us from 8AM to ensure equipment was well set. And, the presentation can run smoothly.

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, we would like to point out we were quite disappointed about the

food

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quality. We suggest that

this

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area needs to consider to be improved. We mentioned that our lunchtime was started at 12AM.

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, the

food

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has been delivered to our conference room at 13:30. We were very disappointed about the delay as we have an intensive training programme. Our participants need to have

a different sections

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a different section

different sections

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of training after their lunch.

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, we ordered some hot

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and soup for our participants.

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, the

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was very cold, which

seem

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seems

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that the

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has been ready at least 1 hour before. We all remember 05 December was having heavy snow, we expected to have hot

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should be provided. We understood that your hotel has an extensive schedule in December as I remember that all conference rooms were fully booked. We suggested that you need to coordinate with your chief, who cannot cook in advance or need to re-heat before serving. And, your colleagues need to inform us in advance if

food

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cannot be served on time. We hope that you will consider our suggestions, which can deliver excellent services to your customers. Looking forward to having the

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coordination

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Year! Yours faithfully, XXXXX