You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: • explain why you are writing • express concern about the missing card • ask them what they intend to do

Dear Sir, I, Kuljeet Kaur, an account-holder in your bank branch with savings account number 428xxxxxxxxxx. had received a letter from your side to acknowledge receipt of a new bank
card
.
However
, there was no
card
in the envelope which was delivered to me. All documents except the
card
were present in it. Due to the above-mentioned reason, I cannot write an acknowledgement letter.
Although
, I visited the branch and stand in queue for long hours yet I get no response. I am worried that the lost
card
will put me in a dangerous situation. It might cause trouble for me what if it is misused? Will the bank be responsible for that loss? I want you to put the lost
card
on hold so that no one can use it and my account would be safe.
Moreover
, I
also
want you to issue a fresh
card
to me. Hope you will look into
this
matter with seriousness. Yours Faithfully, Kuljeet Kaur.
Submitted by kuljeetkaur19941 on

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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