Change request action is something that we need to do. do you agree or disagree

Dear Mohamed/Shamik, Hope you are both doing well. Just had a quick call with Dinesh & Pranav regarding the ACTID-092330 on
Change
Request
Action
that they are proposing to close with details below. Allow me to share my views on
this
. I understand that there is an ongoing discussion about whether there will be a need for a
change
request
tool
or if you will have a new
tool
in place since SharePoint is moving into power apps. I highly recommend that we don’t close
this
action
since the way forward is not yet finalized.
Furthermore
, one of the requirements in our Effective Closure
Action
is not to have a reference to any future actions. Closing
this
action
, for now, will lead to a potential finding in
the
Correct article usage
apply
show examples
future
Action
Closure Reviews/Audits.
Moreover
, there is a risk wherein you may decide of using a new
change
request
tool
as part of your way forward. Since
this
option will require an approval process, we will lose the learnings from the previous
tool
because we did not do the necessary deep dive on
this
as part of the
action
. At the same time, if you opt for
this
option, training will
also
be required. I
also
understand that if you end up deciding
otherwise
, the intent of the
action
is no longer required.
However
, we cannot say that for now since you have not yet finalized the decision on how you want to proceed.
Therefore
, let’s keep the
action
open or extend the due dates as needed until the decision on how you are going to manage the
change
is concluded. Glad to discuss
further
as required.
Submitted by lonathem on

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