You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter, » explain why you are writing » express concern about the missing card » ask them what they intend to do

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Hello
Bank
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Manager, I am writing
this
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letter to confirm that I have received an envelope from the
bank
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but unfortunately, I could not see any
bank
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card
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on that cover despite the correct address given to the
card
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processing team. I feel that something went wrong and
hence
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, I want to let you know the mistake which was done by the
bank
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people immediately. As you heard, I have not received any
card
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from the
bank
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and I am more concerned about the missing
card
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as
this
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could be used by somebody else or it may be going under fraudulent activity.
In addition
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, I need to pay some of my debts and utility bills as well and I am worrying about payments and other commitments too. Since I have given everything information on time to the
bank
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but still you guys are failed to deliver my
card
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and I would request you to provide a temporary
card
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until I received my own
card
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and
this
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would help me to pay my regular expenses. I am sure that
next
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time there will not be any
such
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mistake would happen. I look forward to hearing a prompt response to
this
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letter. I hope it will come soon. Yours faithfully, Lakshmi.
Submitted by lakshma999 on

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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