You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

Dear Sir or Madam, I am writing

this

letter to report an unfavourable situation that occurred at your restaurant

last

Friday and to request a refund.

Last

week, I booked a VIP

room

for

last

Friday evening for business dinner with my four important partners and myself at The Brew via phone call and the receptionist confirmed the booking. I

also

ordered seven dishes to make it ready when we arrive. The receptionist requested me to pay for the deposit 50% and I paid via my credit card. When I arrived there on the day, the

manager

informed me that he cannot find my name on the booking list and as all the rooms are occupied, they cannot provide a private

room

for us.

Although

I was really upset, I explained to him that I have booked a

room

, ordered food, and even paid 50% of the bill.

However

, he kept refusing to find an appropriate

room

for us and convinced us to take a table in the hall. Since all my partners had arrived at that time

,

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and were standing and waiting for arrangements, I had no other choice than to take a table just beside the walkway. Surprisingly, the

manager

did not even show any sense of respect and responsibility. I would like to request you to investigate on

this

occasion, finding out the responsible receptionist for her poor service on booking record.

Additionally

, I would suggest you provide proper training to your

manager

for formal communication and problem-solving skills. I must say he needs to improve to a certain extent.

Besides

, could you please transfer my money back to my bank account mentioned at the end of the letter? I must admit that I was quite inconvenienced and felt insulted by your

manager

and his poor service team in front of my business partners on that evening. I hope you will take proper action against your team based on my letter. Sincerely, Zay Yar Myint.