You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter • say what the participants liked about the hotel • explain why they were unhappy about the food • suggest what the manage􀀸 should clo to improve the foocl in future

Dear Sir / Maam, I am writing to make a complaint in regards to the food that we served to us 2 days ago.

First

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of all, I would like to express my gratitude to you and your

staff

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, that the monthly meeting of our company has been a success. My

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was delighted at how they are accommodated, from the beginning until the end of the event. The decorations and arrangements of the place were

also

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pleasant and perfect for our taste.

Although

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, I can't say the same about the foods. A week before the event, I talked to the head

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of your hotel that the menu should be Japanese cuisine as the majority of the

staff

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haven't tried it yet.

However

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, we were served pork and beef along with vegetable salads. There are some desserts as well and champagne for drinks. My

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was disappointed because they expected Japanese food but with respect to the

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chef they still eat it. It was not what we agreed and it is against the contract not to inform me ahead of time that a different batch of foods will be served to us. I would let it pass since it was successful

nonetheless

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and my boss didn't complain. In the future, you should inform your clients if there are changes to what was previously talked about. We pay the full amount for the services and the place, and our expectations and the payment we made should be rewarded. I would advise you not to do it again or I would ask for compensation. I hope you will take

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of what happened, and I will expect that it will not happen again Yours faithfully, Angel