Write a letter to the manager of the supermarket. In your letter 1. say who you are 2.give details about the accident 3. suggest how the supermarket could prevent similar accidents.

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Dear Sir or Madam, Hope
this
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letter finds you well. I am writing with regard to a complaint about yesterday's accident in your store. Allow me to introduce myself
first
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. I am Rina, one of your loyal customers, and I am 30 years old. I lived in Rasuna Apartment and usually do shopping in one of your stores in the Kuningan area. As mentioned aforehand, I faced a bad service yesterday when doing my monthly shopping in the Kuningan branch. It was caused by the cashier's rude attitude in servicing customers. I found out that the amount I paid was different from the number on the bill.
Then
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, I came back to the store and informed the dispute to her, but I got an inappropriate response from her.
Subsequently
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, she scolded me and said that I was a liar and had no intention to follow up on my complaint. At that moment, I was quite shocked and blank so I got back to my car and went home.
Nevertheless
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, I tried to find out the manager in charge and here I am writing
this
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to you. I am writing
this
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, not to get my fund back because it is not about the money though, but to express my disappointment so you can manage to make sure
such
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service will not happen again.
Moreover
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, I suggest you re-train your staff in order to be more friendly and solutive to customers. Sincerely Yours, Rina
Submitted by smart_girgu on

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