Duration- 20 minutes You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter: • Say when and where the problem happened? • Describe how you missed the flight? • Say what you want the airline to do? Write at least 150 words You do not need to write any addresses Begin your letter as follows Dear….

Dear Sir or Madam, My name is Ishant Kesar and I am one of British Airlines' premium customers. I am writing

this

letter to discuss the incident that occurred

last

week.

To begin

with, I booked my

flight

from Delhi to Toronto on September 12 at 12:00 PM. The

flight

number was AC 043. As per the new guidelines published by Canada's government, all passengers must present a negative COVID report prior to boarding.

Therefore

, I submitted all COVID-related documents including a vaccine certificate and a negative COVID report at the medical centre.

However

, the medical officer could not authenticate the documents as the website was unavailable. After waiting for almost two hours, I requested the officer to contact the medical institute. By the time the officer gave me a green signal for boarding, the

flight

was already departed.

Although

I was eligible to travel, I missed my

flight

due to poor services at the centre. I would appreciate it if you could look into

this

matter on an urgent basis and refund the booking amount. If you need any

further

information about the incident, please do not hesitate to contact me. Yours faithfully, Ishant Kesar