You have traveled by air had an unpleasant flight. Write a letter to the airline company Manager about the following: - Describe the flight - Explain what was the problem - ask how this issue can be solved

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Dear Sir or Madam, My name is Shikha, and I have recently fled with your airline Vistara. My flight was on the 12th of December. It was my
first
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Business trip to the United Kingdom and I was so excited about that.
However
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, unfortunately, I did not like the services I got from your crew members.
Firstly
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, as I am a pure vegetarian, so I already listed my preferences for food while booking the ticket to avoid any inconvenience. But sadly, I got non-vegetarian food because the pure vegetarian meal was finished.
This
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is totally their negligence I would say.
Moreover
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, the crew member was busy talking to themselves, and they are not taking any customer's queries. I would request you to please have a meeting with your staff and let them know how important their duties are, as clients are coming with faith in them.
Also
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, please ask them to have spare food too with them to avoid the same kind of problem again in the near future.
Otherwise
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, it will cause huge damage to your company's name. I hope you will take appropriate action on my requests. Yours Sincerely, Shikha
Submitted by shikha_dhingra on

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Topic Vocabulary:
  • unpleasant experience
  • inconvenience
  • unsatisfactory service
  • flight details
  • boarding process
  • cabin crew
  • in-flight amenities
  • discomfort
  • resolution
  • compensation
  • refund
  • sincere apology
  • customer satisfaction
  • travel experience
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