You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office. In your letter, give the details of your journey, including the date, time and where you sat explain the problems that happened and express your dissatisfaction ask about what action will be taken to improve the service

Dear Sir or Madam, Hope

the

Correct your spelling

this

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letter finds you well, I am Yousra Ghoneim, and I am one of your regular passengers in your reputable company. I am writing

this

letter to express my strong dissatisfaction because of the trip that I have had with your company recently.

Further

, I would like to make an official complaint. The

first

point is that I would like to explain the whole issue to you.

Last

week on the twenty-

first

of May, I travelled from Rome to Berlin as a passenger on the train Express 302. I experienced several inconveniences and problems throughout the dreary and strenuous journey. Another thing is that I believe you can appreciate how disappointed I was when the train was delayed an hour due to a malfunction with the doors.

In addition

to

this

, the train had to stop several times throughout the trip owing to other technological problems.

As a result

, I arrived in Berlin three hours later than

initially

planned, which drastically changed my personal schedule. One final point I would like to draw your attention to is that there is no internet available, contrary to what was advertised, and I was unable to complete my business. I hope you can appreciate that I have had a terrible experience with your company and I look forward to reading apply your reply about what action you intend to take. Faithfully, Yousra Ghoneim