You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: - Facts. You need to be concise but explain what happened. - Polite. No one responds to insults. - Outline what you wish from this. What do you want to happen? - Firmness. You want to be taken seriously.

To the manager, I would like to express my regret for having dined at your establishment

last

night; please allow me to explain. I made a phone reservation two weeks in advance to celebrate a very special occasion with my wife. I requested a table by the window and a cake with a special message. Yet, upon our arrival, we were informed by the hostess that the table requested by the window is unfortunately not available and

instead

, they offered us a table near the kitchen.

In addition

to

this

, they didn’t prepare the cake with the special message as requested, which was extremely disappointing.

As a result

of

this

, I had intended not to pay,

however

, your staff informed us that they would not give us our car keys if we refused to pay, and so to avoid

further

embarrassment, I complied. The service was extremely unacceptable, and I would like to request a full refund of the amount paid. I would

also

suggest that your staff are trained to handle

such

situations in a more customer-friendly manner, and the restaurant should not promote experiences that they are unable to deliver. Regards, Houssam El Zein