You should spend about 20 minutes on this task. There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Mr John, I am writing to convey my displeasure over the quality of service your company has been rendering in my area recently. Among a plethora of inefficiencies, unreliability stands out. The buses in question are; B1002 and B1003. Within a fortnight, these services repeatedly arrived 15 minutes late. Their lateness automatically translates to me arriving late at my workplace. At the same time, causing my son to be late for school as well. In other instances, the bus did arrive early enough,

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, the driver had to perform emergency repairs on the engine of the vehicle, again, resulting in the service departing late. From the foregoing, I am inclined to believe the drivers are experiencing mechanical issues with their vehicles; having witnessed one myself. I am,

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, pleading that you use your good offices to ensure the faults are fixed so that we can once again, enjoy excellent services from your organization. I hope you will take my complaint and advice to heart and the necessary actions will be taken. Yours sincerely, Harry