You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter • say why you are writing and how you feel • explain what happened • tell them what you would like them to do.

Dear Sir or Madam, I am writing to express my dissatisfaction with the service that I have received from one of your drivers. The reason behind

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letter is that I am unhappy with your performance because I already wrote a complaint about an incident that took place

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month, but I have not been connected until now. I find

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behaviour fairly unacceptable. To illustrate,

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took a taxi to come back home from my workplace. After 20 minutes I suddenly understood that the driver was drinking alcohol and talking on the phone.I was faried of

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circumstance because of the high speed on the highway.

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, I politely asked him to stop drinking but he did not take my point and refused my request. I want to register a formal complaint against his irresponsible behaviour, and the vehicle number was 342282.

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driver should be punished to prevent

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treatment in the future. I look forward to hearing from you soon. Yours faithfully James Joseph.