You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: Introduce yourself Explain the situation Say what action you would like the company to take

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Dear Sir / Madam, My name is Mark Roberts and I am writing to you regarding a Nokia
camera
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that I bought at your department store on Sunhill Road, Dewsbury, on the 5th of September. The
camera
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seemed to work fine in the shop.
However
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, upon returning home, it became clear that the shutter mechanism was not functioning properly.
In addition
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to
this
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, there was a small scratch on the lens. I,
therefore
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returned to the shop the following day, on the 6th of September, and spoke to a company representative about the issue. I left the
camera
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with the assistant and they assured me that they would look into the problem with a view to repairing the
camera
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and get back to me a few days later.
However
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, it has now been one week and when I contacted the shop again they said that the
camera
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has still not been fixed and they do not know how long it will be.
This
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is bad customer service. As I am sure you will understand, it is not acceptable to be waiting for
such
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a long time for it to be repaired. I would
therefore
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like to request that I be given a full refund should I not receive the repaired
camera
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by the end of
this
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week. I look forward to hearing from you. Yours faithfully Susan K

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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