You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: Introduce yourself Explain the situation Say what action you would like the company to take

Dear Sir / Madam, My name is Mark Roberts and I am writing to you regarding a Nokia

camera

that I bought at your department store on Sunhill Road, Dewsbury, on the 5th of September. The

camera

seemed to work fine in the shop.

However

, upon returning home, it became clear that the shutter mechanism was not functioning properly.

In addition

to

this

, there was a small scratch on the lens. I,

therefore

returned to the shop the following day, on the 6th of September, and spoke to a company representative about the issue. I left the

camera

with the assistant and they assured me that they would look into the problem with a view to repairing the

camera

and get back to me a few days later.

However

, it has now been one week and when I contacted the shop again they said that the

camera

has still not been fixed and they do not know how long it will be.

This

is bad customer service. As I am sure you will understand, it is not acceptable to be waiting for

such

a long time for it to be repaired. I would

therefore

like to request that I be given a full refund should I not receive the repaired

camera

by the end of

this

week. I look forward to hearing from you. Yours faithfully Susan K