You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: Introduce yourself Explain the situation Say what action you would like the company to take
Dear Sir / Madam,
My name is Mark Roberts and I am writing to you regarding a Nokia
camera
that I bought at your department store on Sunhill Road, Dewsbury, on the 5th of September.
The camera
seemed to work fine in the shop. However
, upon returning home, it became clear that the shutter mechanism was not functioning properly. In addition
to this
, there was a small scratch on the lens.
I, therefore
returned to the shop the following day, on the 6th of September, and spoke to a company representative about the issue. I left the camera
with the assistant and they assured me that they would look into the problem with a view to repairing the camera
and get back to me a few days later.
However
, it has now been one week and when I contacted the shop again they said that the camera
has still not been fixed and they do not know how long it will be. This
is bad customer service.
As I am sure you will understand, it is not acceptable to be waiting for such
a long time for it to be repaired. I would therefore
like to request that I be given a full refund should I not receive the repaired camera
by the end of this
week.
I look forward to hearing from you.
Yours faithfully
Susan KSubmitted by singmahesh on
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Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.