You rented a car from a car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter introduce yourself explain the situation say what action you would like the company to take

Dear Sir or Madam, I am writing to draw your attention to a problem with the
car
I hired from your company, Phillip
Car
Rental, City Center branch in Colombo, on 24th November. I rented it for a month and paid fifteen days' rent upfront. The cooling system of the
car
stopped working the day after I rented it and even after my written complaint, it has not been sorted out. I am hoping that you would either fix it or replace it with a good one. I am a regular customer of Phillip
Car
Rental company - registered customer number CCR321 and
this
time I took a Toyota Corolla
car
. During the time of hiring, the
car
was working fine.
However
, on the
next
day, while travelling to the airport to drop off my uncle, I felt the air condition was not working properly and now it is completely dead. I brought
this
issue to your office a week ago and was promised an immediate solution.
Nevertheless
, the issue is yet to be resolved. According to the rental agreement, I am entitled to have a solution to
this
problem. I would be grateful if you could repair the air conditioning system of the
car
within the
next
24 hours or replace it with another one.
Otherwise
, I would have to register a complaint to the consumer rights authority. I look forward to hearing from you soon. Yours faithfully, Dhangal Desai
Submitted by singmahesh on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
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