IELTS Writing Correction Service
Writing Samples
Band 5.5

Write a letter of complaint

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I am writing to express my strong dissatisfaction with a product I recently ordered from your online shop and
also
Linking Words
 the poor quality of your customer service. On 7th September, I visited your website and placed an online order for a
coat
Use synonyms
.
Although
Linking Words
 your site promises delivery within three working days
but
Remove the conjunction
apply
show examples
for
Change preposition
to
show examples
 my
surprise
Add a comma
,surprise
show examples
 it was actually delayed. I did not receive any information about my purchase since yesterday. During that time I contacted you by email explaining the problem but there was no reply. When the
coat
Use synonyms
 arrive after
like
Change preposition
about
show examples
 a month, there were
further
Linking Words
 problems. When I unpacked the
coat
Use synonyms
 it had missing buttons and is in the wrong size. Since yesterday, I have called your customer service department several times but I was put on hold for half an hour each time, so I had to end the call.
However
Linking Words
, I have now been left with a most negative impression of your business and the bad customer service is not the only reason. I insist on you replacing the
coat
Use synonyms
 with a new one or a full refund. I look forward to hearing from you soon. Yours faithfully,

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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