write a letter to a supermarket and complain about an accident which happened then, give some suggestions as well.

Dear Sir/Madam I am writing to complain about an accident which occurred to me on the preceding Monday due to certain mismanagement in your supermarket. In spite of the fact

this

occurrence did not end up with a serious injury, I would like to give some advice in order to improve your customer service department.

Last

Monday while I was seeking my shopping items through the aisles I ran into the accumulated boxes full of bottles of wine. The bottles were broken and their contents were all poured onto the floor. Fortunately, they were fallen on the opposite side and it did not get me into serious trouble, but what if it happened?

This

accident has made me feel upset about the lack of attention of your team to those who have remained loyal to your supermarket.I would like to suggest you some crucial measures In order to avoid a similar accident. In the beginning, a complete alteration is required for rescheduling and reorganising the staff. Afterwards, the shelves should be replenished during less congested hours of the day.

Last

but not the least, the space between the shelves must be widened so as to ease passing the customers. I would be very grateful if you would attend to

this

matter as soon as possible. Yours Faithfully, Amir Safa