You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, - complaining about this - giving your reasons - asking for the bill to be changed

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Dear Mrs,Madam, I am writing
this
letter to let you know about the incoherences that I saw on your
last
invoice
N° I7584 that I received
last
week. I am a loyal client of your company and I really appreciate the quality of your services.
However
,
last
week, I receive an
invoice
from you with many
lines
related to international calls. The sum of all those
lines
was at least 100 USD. I am quite sure that those
lines
were added by error as Ion the related period, I do not emit any foreign call. Indeed, in the period from the 4th to the 29 march 2022, I took a subscription to your internet service.
This
service was reliable for me so all my international communications were through applications like WhatsApp or Facebook messenger. I will like to suggest that you can review
this
invoice
with your commercial service. The replacement with a new
invoice
without those
lines
will be an effective solution to
this
issue. I hope my request will be taken into consideration. Thank you in advance. Yours faithfully, John Pearce.
Submitted by jpelaho on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • Billing discrepancy
  • Inaccurate charges
  • Customer service
  • Billing cycle
  • Itemized statement
  • Rectification
  • Resolving billing issues
  • Goodwill gesture
  • Accuracy in billing
  • Proactive communication
  • Service provider
  • Customer satisfaction
  • Adjustment of charges
  • Billing department
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