You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, - complaining about this - giving your reasons - asking for the bill to be changed

Dear Sir or Madam, I have been a satisfied customer for several years, but I am writing regarding the cell

phone

bill I received on 17 th March 2015, which includes a total of $900 for international call charges. In fact, these charges are completely unjustified, for the following reason. At no time have I used

this

phone

to make international calls, either to my home country or to any other country. I used the

phone

purely for local calls and for calls to government departments in London, which are national calls. I have checked my call summary, and there is no record of any International connections. As you see, there is no possible reason for me to be charged for international calls, and

this

is easily confirmed by my

phone

records. I

Add the comma(s)

, therefore,

show examples

therefore

request that you withdraw these charges and change my bill

accordingly

. I

also

ask you to confirm to me in writing that

this

has been actioned, by sending a copy of the revised bill to me at

this

address. I look forward to receiving your confirmation that all is in order. Kind Regards, Mandeep Singh.