You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, - complaining about this - giving your reasons - asking for the bill to be changed

Dear Sir or Madam, I have been a satisfied customer for several years, but I am writing regarding the cell

phone

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bill I received on 17 th March 2015, which includes a total of $900 for international call charges. In fact, these charges are completely unjustified, for the following reason. At no time have I used

this

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phone

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to make international calls, either to my home country or to any other country. I used the

phone

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purely for local calls and for calls to government departments in London, which are national calls. I have checked my call summary, and there is no record of any International connections. As you see, there is no possible reason for me to be charged for international calls, and

this

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is easily confirmed by my

phone

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records. I

Add the comma(s)

, therefore,

show examples

therefore

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request that you withdraw these charges and change my bill

accordingly

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. I

also

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ask you to confirm to me in writing that

this

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has been actioned, by sending a copy of the revised bill to me at

this

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address. I look forward to receiving your confirmation that all is in order. Kind Regards, Mandeep Singh.

jpelaho

Dec 29, 2022

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4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

189 words

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Topic Vocabulary:

Billing discrepancy
Inaccurate charges
Customer service
Billing cycle
Itemized statement
Rectification
Resolving billing issues
Goodwill gesture
Accuracy in billing
Proactive communication
Service provider
Customer satisfaction
Adjustment of charges
Billing department

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